Why better software *is* better customer experience

Tim’s bad service from a major courier reminded me of a similar experience just after we moved house. In Tim’s case, a next-day lawnmower that took a week-long detour means he’s unlikely to buy from the supplier until they change their delivery company. In mine, there was a more direct result.

Mulch ado about nothing – why a late lawnmower means lost business

Last week I was on the receiving end of some catastrophically bad customer service at the hands of a well-known delivery company. It all started when I decided the time was right to invest in a petrol lawnmower. I know, rock and roll right? Naturally I did a lot of online research into things like […]